Premium One-Bedroom Apartment
- 1 King-size bed
Hotel · Hanoi · Ha Noi Municipality
Elegant Suites Westlake
A 5-star apartment-style stay on the quiet shore of West Lake, with spacious rooms and a rooftop pool.
- West Lake views from many rooms
- Rooftop pool and spa with massage services
- Spacious apartments with kitchen facilities
9
Perfect
758 reviews
Booking.com 9 · 758 reviews
About
Elegant Suites Westlake
Elegant Suites Westlake sits on Dang Thai Mai Street, a short walk from the shore of West Lake in Hanoi. The hotel's 134 rooms and apartments are spread over a modern building that feels more residential than institutional, with plenty of natural light and a calm atmosphere. The property is designed for both short stays and longer visits, with studios and multi-bedroom apartments that come with washing machines, dining tables, and kitchenettes for those who want to settle in.
The 5-star credentials show in the details: a seasonal rooftop pool with sun loungers, a spa offering massages and beauty treatments, a fitness centre, and a restaurant that serves a buffet breakfast (the pho gets mentioned in guest reviews). Staff are consistently called out for being attentive—one review describes being helped with heavy luggage and another mentions a farewell gift at checkout. The hotel also provides practical services like airport shuttle, car hire, laundry, and tour assistance, making it easy to organise a day trip or a round of errands.
- Non-smoking rooms
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- No pets allowed
In brief
What works, what to weigh
+
Strengths
3 reasons to book- Staff service that guests keep praising — Reviews repeatedly highlight the attentiveness and helpfulness of the staff, from assisting with heavy luggage to offering a gift on departure. The 'Staff' rating category sits at 9.5, the property's highest score.
- Spacious, well-equipped apartments — The apartments come with washers and dryers, dining tables, and kitchen facilities—ideal for a longer stay. The 'Rooms' rating is 9.4, and reviews mention the space and convenience.
- Quiet, lakeside location — West Lake is a peaceful retreat from Hanoi's busy centre, and guests appreciate the calm. The hotel is a short walk to the lake and is positioned in a serene area, while still being close to restaurants, malls, and coffee shops.
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Worth weighing
3 to weigh- Not in the heart of the old quarter — The hotel sits on the West Lake side of Hanoi, a more tranquil residential area. If you want to be in the middle of the tourist action around Hoan Kiem Lake, you'll need transport—the hotel does offer car hire and paid shuttle services.
- Lower score for 'cat8' — One rating category comes in at 8.4, which is below the hotel's otherwise strong 9+ ratings. It's not clear what this category covers, but it suggests one aspect of the experience is slightly less consistent.
- Check-in ends at 23:59 — If you're arriving on a late flight or a red-eye, the check-in window of 14:00–23:59 might be tight. The hotel is a 30-minute drive from Noi Bai International Airport, so plan accordingly.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Studio
- 1 King-size bed
Two-Bedroom Suite
Two-Bedroom Apartment
- 1 King-size bed,1 Double bed
Deluxe Room
- 1 King-size bed
Three-Bedroom Apartment
- 1 King-size bed
- Lake view
- Shower
- Bathtub
- Balcony
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
Dining
- Restaurant
- Coffee shop
- Welcome drink
- Tea and coffee facilities
Leisure
- Rooftop pool
- Seasonal outdoor pool
- Children's pool
- Pool with view
- Spa & wellness centre
- Jacuzzi
- Fitness centre
- Garden area
- Sun loungers
- Beach umbrellas
Business & Services
- Meeting/ Banquet facilities
- Fax/Photocopying
- 24-hour reception
- Currency exchange
- Luggage storage
- Safe deposit box
- 24-hour security
Room Amenities
- Air conditioning
- Mini-bar
- Flat-screen TV
- Electric kettle
- Washing machine
- Ironing facilities
- Soundproofed rooms
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 9/10 from 758 reviews
Booking.com · 9 · 758 reviews
9Verified guest“Perfect spot with staff who went out of their way to help.”
9Verified guest“A quiet, fabulous hotel in the best location—peaceful and serene. Everything was wonderful; I loved my stay. The staff were accommodating and excellent, and the units are nicely furnished with a washer and dryer.”
9Verified guest“Conveniently close to a Buddhist temple. Great beds, a flat-screen TV with satellite channels, a mini-fridge-bar, and a microwave in the room.”
9Verified guest“Thank you all for a very pleasant stay with excellent service. Modern rooms, magnificent lake views, and top-notch staff. It was an absolutely perfect location for us, close to the restaurant, Ha Long Bay, and good eateries, malls, coffee shops, and stores—yet in a quiet area.”
9Verified guest“I adored my spacious apartment with a lovely garden view. The pool area was great for lounging after a long day, and the staff were attentive.”
9Verified guest“Amazing hotel with excellent amenities like Wi-Fi, a fitness centre, and a good restaurant. On my first stay, the staff helped me with heavy bags. I highly recommend the buffet breakfast—it's a great way to start the day! I'm definitely coming back for a romantic escape.”
04 — Location
Getting around Hanoi
The property sits in Hanoi.
West Lake: The hotel sits right by West Lake, Hanoi's largest freshwater lake. A stroll along the shore is a local favourite, especially at sunset. The area is dotted with cafes, restaurants, and temples, and is a more relaxed side of the city.
Buddhist temples: A guest review mentions an easy location to a Buddhist temple nearby. West Lake is home to several historic pagodas, including Tran Quoc Pagoda on a small island—a short drive from the hotel.
Ha Long Bay tours: One reviewer notes the hotel is close to a restaurant and good for organising trips to Ha Long Bay. Many operators run day tours from Hanoi, and the hotel's tour assistance can help arrange a visit to the famous bay.
10B Dang Thai Mai Street, Hanoi, Ha Noi Municipality, Vietnam
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 14:00-23:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 50 rooms
06 — Questions
Frequently asked
What time is check-in and check-out at Elegant Suites Westlake?
Check-in is from 14:00 until 23:59, and check-out is by 12:00 noon.
Does the hotel have parking?
Yes, parking is available on site, though there may be a charge—it's best to confirm with the hotel directly.
Are pets allowed at the hotel?
No, pets are not allowed at Elegant Suites Westlake.
Does the hotel have a pool?
Yes, there is a seasonal rooftop pool with a view, plus a children's pool. There is also a hot tub and a spa with massage services.
What are the room options at the hotel?
The hotel offers Studios, Deluxe Rooms, Premium One-Bedroom Apartments, Two-Bedroom Suites, Two-Bedroom Apartments, and Three-Bedroom Apartments—many with kitchen facilities and laundry.
Can I book airport transfers through the hotel?
Yes, the hotel provides a paid shuttle service, and you can also arrange car hire through the front desk.
The bottom line
Elegant Suites Westlake is a calm, well-run hotel that delivers on the essentials: comfortable, spacious rooms, attentive service, and a setting that feels a world away from the tourist crowds—while still being close enough to Hanoi's sights. Ideal for travellers who value quiet and comfort over being in the thick of the action.
9A reliable 5-star pick on West Lake for a restful Hanoi stay.
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